Return information

A product does not fit properly or you do not like it and now you want to return it? No problem, you have 14 days after delivery of the order to return it.

Please make sure that the items you want to return are in perfect condition and without signs of use. Please do not remove any labels, otherwise we cannot accept the items back.

NOTE: DIRTY/WORN CLOTHING AND PARTS WITHOUT LABELS CANNOT BE REFUNDED.

To make the returns process as easy as possible for you, simply follow the steps on our

Returns portal (German)
Returns portal (English)
Returns portal (United Kingdom only)

Return shipping costs

Return shipping costs are determined by our shipping partners and vary by location. The return shipping cost will be deducted from the order value when your return is processed and the remaining amount will be refunded.

Country	Service	Processing time	Costs
Germany	DHL	2-6 workdays	3,90 €
Austria	DHL	3-6 workdays	4,90 €
Switzerland	DHL	3-6 workdays	9,90 CHF
UK	DHL	3-6 workdays	5,90 GBP
Belgium	DHL	3-6 workdays	6,90 €
Denmark	DHL	3-6 workdays	9,90 €
Estonia	DHL	3-6 workdays	9,90 €
Finland	DHL	3-6 workdays	9,90 €
France	DHL	3-6 workdays	4,90 €
Ireland	DHL	3-6 workdays	9,90 €
Italy	DHL	3-6 workdays	6,90 €
Croatia	DHL	3-6 workdays	9,90 €
Latvia	DHL	3-6 workdays	9,90 €
Luxembourg	DHL	3-6 workdays	6,90 €
Malta	DHL	3-6 workdays	9,90 €
Netherlands	DHL	3-6 workdays	6,90 €
Poland	DHL	3-6 workdays	6,90 €
Romania	DHL	3-6 workdays	9,90 €
Slovakia	DHL	3-6 workdays	9,90 €
Slovenia	DHL	3-6 workdays	9,90 €
Spain	DHL	3-6 workdays	6,90 €
Sweden	DHL	3-6 workdays	9,90 €

Attention: Please note that our processing time may take longer during peak periods.

Refund

• We only offer refunds on the original payment method used for the order.
• For partial card, partial gift card purchases, the refund will be applied to the gift card first.
• Please note that it may take up to 6 business days for your refund to appear in your account after processing.