Right of withdrawal

You have the right to revoke the contract concluded with us without giving any reason within fourteen days. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods (or the last goods, part shipment or piece in the case of a contract for several goods of a uniform order or the delivery of goods in several part shipments or pieces).
To exercise your right of withdrawal, you must inform us by means of a clear statement of your decision to withdraw from the contract. You can use the model withdrawal form shown below for this purpose, but it is not mandatory.

 

Sample cancellation form

"I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods: ... (please specify here specifically the goods that are to be covered by the revocation)

Order number:... (please add the order number of the goods here, if you have received one from us).

Ordered on: ... /received on: ... (please add here the dates when you ordered and received the goods)

Name: ... (please complete your full name here) Address: ... (please complete your full address here)

Date: ... (please add the date of revocation here)" (*) Delete as applicable.

 

Please send your revocation by post to:
TEVEO GmbH
Dr.-Zumach-Ring 6
91522 Ansbach, Germany
or electronically to: [email protected]

 

In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period. 

 

Consequences of the revocation

If you revoke this contract, we shall reimburse you all payments for the purchased goods that we have received from you, including the delivery costs (with the exception of the additional costs, if you choose a delivery method different from the cheapest standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We can refuse the repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the condition, properties and functioning of the goods.

Exclusion / expiry of the right of withdrawal:
Pursuant to Section 312g (2) of the German Civil Code (BGB), a right of revocation does not apply, among other things, to contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the consumer's personal needs, and it expires prematurely for contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.